Enduring Images, LLC is not in the shipping business and makes no profit from postage charges. All postage charges are what Enduring Images, LLC has been directly charged by the carriers.
However, if the buyer is dissatisfied with a purchase, items may be returned within 20 days of sale for exchange only. The buyer has the responsibility to contact Enduring Images, LLC by phone or Email within that 20 day time period for instructions on how to return an item.
Items that arrive damaged will be replaced free of all charges upon receipt or verification that a claim has been filed by the buyer with the shipper within forty-eight (48) hours of delivery. The buyer has the additional responsibility to contact Enduring Images, LLC to advise them of the delivery of damaged merchandise and how to return the item(s).
If there is no duplicate replacement for a damaged item, a reasonable effort will be made by Enduring Images, LLC to provide the buyer with an acceptable alternative selection.